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FAQ

 Ordering

 I can’t find my size online, how can I request my size?
To request a size in a sold out item, please click the "Can't Find Your Size?" icon on the product page, and enter in the necessary information. We will do our best to try to track this item down for you. However, please keep in mind we can’t guarantee that the item you request will be available. 

 How do I determine what size is best for me?
We recommend you take a look at our size chart for more information on the fit of our products. If you have a question on the fit of a specific item that you are interested in ordering, please contact us, and we can provide additional measurements to you.

 How do I know if a specific item is available at a No Rest For Bridget Store by me?
Unfortunately, at this time, we only have access to our own online inventory. The best way to find out would be to call your closest No Rest For Bridget Store location and inquire about the product you are looking for. A store employee will be able to tell you right over the phone if the item you need is available or not. Keep in mind, you also have the option to order online, and pick up your order at any of our Orange County locations.

Checkout

 How do I schedule a Store Pickup?
To schedule a Store Pickup, go to your cart page and select “Store Pickup”, then select the Store Location you would like to pick up your order. Then select the time and date that you would like to schedule your pick-up. Once your order is ready for pick-up, you will be notified by a store employee.

 If I choose Store Pickup, can I try on the items I purchased in the store?
Yes, you may try on any items in your order at the store. Please be sure to notify a store employee, so that they can further assist you. If any of your item(s) do not work out for you, you can also easily return them to any No Rest For Bridget Store Location.

 How do I apply a discount code or Online gift card online?
To apply a discount code or Online gift card to your order, please enter the discount code or the gift card number in the discount code/gift card box on the checkout page. Please keep in mind, you can only use one code per order. If you experience an issuing applying a gift card and/or a discount code, please contact us.

 I forgot to enter in a discount code, but already placed my order, can the discount code still be applied to my order?
Unfortunately, once an order is processed, we do not allow any price discounts to be applied.

 Can Store Gift Cards be used online?
Unfortunately, at this time, Store Gift Cards can only be redeemed at our stores, and online gift cards can only be redeemed online. This is due to each card type being processed using different systems.

 My card was charged, but I did not receive a confirmation e-mail for my order?
If your card was charged, but you did not receive a confirmation from us, this may be due to the following:

  • Your e-mail address was entered incorrectly.
  • The billing information associated with your credit card did not match your billing information that you submitted with your order. If your billing zip code does not match with your credit card, your order will be rejected by our system, due to security reasons. Keep in mind that the pending charges you are seeing on your bank account will drop off. Please contact us if you need additional assistance with this.

Returns/Exchanges

 What is your return policy?
We want to ensure that you are completely satisfied with your shopping experience at No Rest for Bridget. If for any reason you are dissatisfied with a purchase, you are able to return or exchange your purchase within 30 days of your order's shipment date. Items must be in their original form, unworn, unwashed and with original tags attached in order to receive a full refund or exchange. Shipping and handling on returned merchandise is non-refundable. Refunds will be made in the original method of payment only. Without a receipt, a store credit at current price will be given.

 How do I return my order?
Returns via Mail: In order to have a successful return, please fill out the Return/ Exchange Form that you received in your original package, include your receipt and make sure you package the item(s) in its original form with the tags attached. Customers are responsible for the cost of shipping back the return items. Please mail your return item(s) to our Irvine warehouse:

No Rest For Bridget
Customer Service
17885 Sky Park Cir. 21E
Irvine, CA 92614

 Online Returns in Store: If you are a local customer, you may return your order at our Irvine office or at any No Rest For Bridget Store. Please see our Store Return Page for more details.

 How do I exchange my order?

 Exchanges via Mail: Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item(s) you want. This will ensure that your item(s) is still in stock. We will provide a pre-paid USPS label for you to send us back the item(s) you are exchanging. Please contact us to receive your pre-paid label. When mailing your exchange back to us, please be sure to fill out and include the Return/ Exchange Form. Once we receive your exchange, we will refund your order to the original form of payment, and send you a confirmation email. All exchanges must be made within 30 days of your order's shipment date

 Online Exchanges in Store: If you are a local customer, you may exchange your order at our Irvine office or any No Rest For Bridget Store. See here for details.

 How long does a refund typically take to process?Please allow 7-10 business days upon receipt of the package for us to process your return. Refunds will be issued back in the original form of payment.

Can I return sale items? Sale items are final sale and may not be returned or exchanged. Please keep in mind that discounts are not eligible on prior purchases.

 Are there any items I cannot return/exchange?
Yes, the following items are not eligible for a refund/exchange and will be denied:

  • Returns/exchanges received after 30 days of the original shipment date.
  • Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains.
  • Any items on our Sale page
  • Jewelry
  • Eyewear
  • Undergarments
  • Books
  • Gift cards
  • Any opened beauty products.
  • Shoes without the price tag on the sole. 

 Shipping Questions

 How long does Priority shipping typically take?
 Once your order is placed, please allow 24-72 hours for your order to ship-  pending item availability and credit card verification. Depending on your shipping location, please allow for 3-5 business days for orders to be delivered. For a more accurate timeline of your delivery, please contact us.

 How long does Express Shipping typically take?
Expedited shipping typically takes 1-2 business days. Please keep in mind that expedited orders placed before 12pm PST will be shipped the same day, and orders placed after 12pm PST, will be shipped the following business day. If an expedited order is placed over the weekend, it will not be processed until the the following business day.

 What is the fastest way to receive my order?
If you are a local customer, the fastest way to receive your order is to schedule a Store Pickup at our Irvine location, or at select Store Locations. We also offer an expedited shipping option that takes 1-2 business days.

What do I do if I didn't receive a shipment? 
Once a package leaves our warehouse, it is in the hands of the Post Office. The tracking you receive, is also the same tracking that we receive as well. If you do not receive your order within 7 business days from receiving your shipping notification, please contact us, so that we can further assist you.

These is an issue with my order, how do I get this resolved?
If there is any issue with the merchandise you received please contact us within 5 business days of receipt so that we can further assist you.