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No Rest For Bridget Return/ Exchange Policy

     

    1. What is No Rest For Bridget's Return/ Exchange Policy?

    We want to ensure that you are completely satisfied with your shopping experience at No Rest for Bridget. If for any reason you are dissatisfied with a purchase, you are able to return or exchange your purchase within 30 days of your order's shipment date. Items must be in their original form, unworn, unwashed and with original tags attached in order to receive a full refund or exchange. Shipping and handling on returned merchandise is non-refundable unless the wrong item was shipped or the product was received damaged. Refunds will be made in the original method of payment only. Without a receipt, a store credit at current price will be given. If there is any issue with the merchandise you received please contact us at: customerservice@norestforbridget.com within 5 business days of receipt. Shipping fees are nonrefundable. Customers are responsible for the cost of shipping back the return items.

    Groupon Return? Orders placed with a Groupon offer may be returned to our Irvine office only and may not be returned to any of our No Rest For Bridget stores. For Groupon returns, the amount paid with the Groupon offer will be issued back as Online Store Credit only. This Online Store Credit is not valid at our No Rest For Bridget Store Locations. Refunds cannot be issued from Groupon deals.

    For international orders, customers are responsible for VAT and Custom Duty Taxes.

    2. How can I make a return?

    Returns via Mail: In order to have a successful return, please fill out the Return/ Exchange Form that you received in your original package, include your receipt and make sure you package the item(s) in its original form with the tags attached. Please mail your return item(s) to our Irvine warehouse: 
    17885 Sky Park Cir. 21E Irvine, CA 92614

    Online Returns in Store: If you are a local customer, you may return your order at our Irvine office or at any No Rest For Bridget Store. See here for details.

    **Remember, items must be returned within 30 days from the shipment date to get your refund!

    3. Are there any items I cannot return/exchange?

    Yes, the following items are not eligible for a refund/exchange and will be denied:
    *Returns/exchanges received after 30 days of the original shipment date. 
    *Damaged, washed, worn or altered items, including items returned with deodorant, makeup, smoke, perfume and/or stains.
    *Any items on our Sale page
    *Jewelry
    *Eyewear
    *Undergarments
    *Books
    *Gift Cards
    *Any opened beauty products.
    *Shoes without the original box. Shoe box must be good in good condition and may not be used as a shipping box or it will be not be eligible for a refund.

    **Please keep in mind that No Rest for Bridget reserves the right to determine eligibility for refunds, and to update this Policy at any time without notice.

    4. Where do I send my return merchandise?

    Send your return merchandise to:
    No Rest for Bridget Returns and Exchanges
    17885 Sky Park Circle 21E
    Irvine, CA 92614

    *Please consider delivery confirmation/shipping insurance for your return/exchange package, as No Rest for Bridget is not responsible for any lost returned/exchanged packages.

    *Please allow 7-10 business days upon receipt of the package for us to process your return. Refunds will be issued back in the original form of payment or online store credit.

    5. How do I make an exchange?

    Exchanges via Mail: Since many of our items sell out quickly, the best way to make an exchange is to place a new order for the item(s) you want. This will ensure that your item(s) is still in stock. We will provide a pre-paid USPS label for you to send us back the item(s) you are exchanging.  Please contact us at: customerservice(at)norestforbridget.com to receive your pre-paid label. When mailing your exchange back to us, please be sure to fill out and include the Return/ Exchange Form. Once we receive your exchange, we will refund your order to the original form of payment, and send you a confirmation email. All exchanges must be made within 30 days of your order's shipment date.

    Online Exchanges in Store: If you are a local customer, you may exchange your order at our Irvine office or any No Rest For Bridget Store. See here for details.

    *Please note that gift cards, cosmetics, undergarments, jewelry, swimwear and special custom orders cannot be returned or exchanged: unless received damaged, defective, or the wrong item(s) shipped. 

    6. Can I return sale items?

    Sale items are final sale and may not be returned or exchanged. Please keep in mind that discounts are not eligible on prior purchases.

    7. What are the terms and conditions?

    We inspect all returns/exchanges and we reserve the right to deny or refuse a full refund based on the returned condition. Items that do not match the criteria above are subject to denial, store credit, and a 20-50% restocking fee. By purchasing from norestforbridget.com, you accept these terms and conditions.

    8. Can prices differ from norestforbridget.com and NRFB retail stores?

    Yes, prices on norestforbridget.com may often differ from No Rest For Bridget retail stores.

    9. I lost my return information sheet that came with my package. Where can I get another one?

    You can download one here: Return/ Exchange Form.

    10. I need a gift receipt with my purchase, how do I request one?

    Please specify at checkout under the "Notes" section which items in your order you would like a gift receipt for. We will include your requested gift receipt with your package.